Developed in response to client's requests, CBI specialized certificates are listed below.
La Salle's Nonprofit Center's Excellence In Nonprofit Management Series at NCC
This program offers convenient access to the La Salle University Nonprofit Center’s most popular classes for current and future nonprofit leaders. Participation in all 10 classes results in completion of the Excellence Series in Nonprofit Management from The Nonprofit Center and CBI, an achievement you can proudly add to your resume. Each of the classes can also be taken individually so that you can avail yourself of as few or as many classes as you need. To learn more, please download this printer-friendly PDF version.
Management Certificate Program
The Management Certificate Program is designed for individuals seeking to improve their professionalism and supervisory or managerial skills. The content focuses on the most current and research-based best practices. The methods are experiential, individualized and participatory. Participants pursuing this certificate may have various backgrounds including, but not limited to, business and industry, government and non-profit. The Management Certificate Program is offered 3 times during the year. One set of classes will start in January, the next in May and the last in September. Participants are encourage to start at the beginning of the program, but can enroll after the program as begun. To learn more about this certificate, please download this printer-friendly PDF version.
Leadership Certificate Program
Leadership, almost as much as anything, is about who you are. You become the tool; the one that sets the direction for people, the one who raises people up to believe in something that is worth striving for, the one who people trust and want to follow. You are also the one who sets the example and is able to engage people in a way that more is achieved as a whole rather than what each individual could accomplish alone. A leader is the one who challenges, inspires, enables, models and encourages. Workshops are scheduled quarterly. To learn more about the certificate, please download this printer-friendly PDF version.
Administrative Professional Certificate Program
The Administrative Professional Certificate Program is a comprehensive series of workshops that administrative professionals find essential to their success. Emphasis is placed on developing or expanding the skills required to be effective and efficient in today's fast-paced business environment. Successful completion awards participants the credentials valued by professionals in all industries. The Administrative Professional Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
Customer Service Certificate Program
The Customer Service Certificate Program is an exceptional opportunity for professionals seeking to expand their skills and earn credentials in this widely growing field. These practical and highly interactive workshops focus on what extraordinary customer service is and the "best practices" in service delivery. Discover the benefits of exceeding customer expectations, increasing customer focus, and developing a service culture. The Customer Service Certificate program is offered throughout the year. To learn more about the certificate, please download the printer-friendly PDF flyer.
New! Quality Management Certificate Program
Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements, rather than implementing one huge improvement. When we engage in process improvement, we seek to learn what causes things to happen and then use this knowledge to reduce variation, remove activities that have no value to the organization and improve customer satisfaction. To learn more about this certificate, please download this printer-friendly PDF version.
Successful Safety Committee Certificate
The intention of a safety committee is to identify and remediate organizational safety concerns while promoting and implementing best safety practices. The challenge for any organization is to stay on task while maintaining positive safety focused attitudes. Demonstrating commitment from all involved can only be achieved through activity that engages and informs all employees within the workplace. It is this engagement that fosters the desired safety culture within the organization. To learn more about this certificate, please download this printer-friendly PDF version.
The Economics of Safety Certificate
The motivation to implement required safety and health practices sometimes diminishes within the context of production schedules. When production is viewed as the priority above safety standards, the illusion of cost savings can quickly be replaced by the sobering realities associated with a workplace incident that causes a death or severe injury. The impact to the bottom line can be devastating. Information and awareness is a proactive way to avoid workplace tragedies while protecting the profitability of the organization. To learn more about this certificate, please download this printer-friendly PDF version.
Office Certificate Program
The Microsoft Office suite is recognized as being one of the most widely used set of software applications for creating documents, data organization and information analysis. Microsoft Office training can help individuals advance their career with a new set of skills that can make them more productive. With the job market increasingly competitive, having competence and confidence using each aspect of Microsoft Office can prove to be invaluable to individuals seeking employment. To learn more about this program, please download this printer-friendly PDF version.
Certification in the Hotel Industry Analytics (CHIA)
The CHIA certification program demonstrates how to analyze various types of hotel industry data and make strategic inferences based upon that analysis. This course will provide a comprehensive understanding of hotel analytics and is geared to hotel owners, general managers, directors of sales, and revenue managers. Jointly offered by the American Hotel & Lodging Educational Institute (AHLEI) and STR it provides recognition of thorough knowledge of the foundational metrics, definitions, formulas, and methodologies used by the hotel industry. To learn more about this program, please download this printer-friendly PDF version.
Skills, Tasks, and Results Training (START)
Teaches the foundation of hospitality operations while promoting the long term career pathways available. Prepares students to go straight from the classroom into the work force. 300 hour program that gives the opportunity to earn one of 4 industry recognized professional certifications plus the Guest Service Gold, ServSafe and RAMP certifications. START provides training for hospitality positions in the rooms and food and beverage divisions of a lodging operation, including front desk, reservations, housekeeping, bell services, restaurant service, banquet setup, and more. Guest service professionalism, and career exploration are other important components of this program. The START Program, developed by the American Hotel & Lodging Educational Institute (AHLEI) and delivered by Northampton Community College is funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. To learn more about this program, please download this printer-friendly PDF version.