FAQ About Flex Accounts

1. What are flex dollars?

2. I have a meal plan, do I need a flex account?

3. How do I get a flex account?

4. How do I add money to my flex account?

5. What happens at the end of the semester with my unspent balance?

6. How do I request a refund?

7. What happens if I lose my Spartan Card?

For more information or to open an account, stop in or contact the Bursar's Office-Main Campus or the Enrollment Services Office-Monroe Campus.


 

1. What are flex dollars?

Flex dollars allows you to make purchases with the benefit and ease of not carrying cash. You can use flex dollars at the following locations:

  • Food Court
  • Bookstore
  • Library
  • Selected Vending Machines
  • Hampton Winds Restaurant
  • Spartan's Den

When your NCC Spartan Card is presented to the cashier, the amount of the purchase is deducted from your flex account.

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2. I have a meal plan, do I need a flex account?

Residence hall students and first semester apartment residents with an existing meal plan account automatically receive $150 in flex dollars for the semester. They may add additional dollars to their flex account at any time to supplement their current meal plan. The initial $150 is non-refundable. Additional deposits above the $150 are kept in a separate fund and are always refundable.

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3. How do I get a flex account?

Open an account online or visit the Bursar's Office-Main Campus or the Enrollment Services Office-Monroe Campus and ask to open a flex Account. You can also print and send the mail-in request form with your payment. A minimum of $25.00 is required to open a flex account. If you are using financial aid to pay for flex, you can transfer excess aid up to a maximum of $300 per semester by completing and submitting the Student Account Authorization Form.

The college will add a one-time bonus of 10%, up to $10.00, to a new flex account opened within the first four weeks of the fall and spring semester.

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4. How do I add money to my flex account?

Add money to your account online or visit the Bursar's Office-Main Campus or the Enrollment Services Office-Monroe Campus. You can also print and send the mail-in request form with your payment. A minimum of $10.00 is required for additions to an existing account.

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5. What happens at the end of the semester with my unspent balance?

Your flex account balance will remain available for you to use in future semesters.

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6. How do I request a refund?

You may request a refund at any time you decide to close your flex account. Refund requests should be made in writing to the Bursar's Office main campus.

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7. What happens if I lose my Spartan Card?

You should immediately notify the Bursar's Office and the VP of Student Affairs Office. Monroe Campus students should contact the Student Services Office. Your current card will be deactivated so that it cannot be used to access your Meal or flex funds. You should visit the VP of Student Affairs Office or the Monroe Campus Student Services Office as soon as possible to replace the lost card. Upon replacement, your new card will be the only card that can access your Meal and/or flex funds. Cost of card replacement is currently $10.00 which can be paid at the Bursar's Office.

NCC is not responsible for meal or flex funds accessed through a lost card.

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