FAQ for Students

Questions frequently asked by students

1. TUITION DUE DATE - When is my tuition due?

2. When will I get my bill?

3. How do I pay my bill?

4. What do I do if I cannot pay my tuition in full by the tuition due date?

5. I am expecting financial aid. Do I need to make any payment?

6. My plans have changed and I am no longer going to attend. What do I need to do?

7. I applied for financial aid--why did I receive a bill?

8. My company is paying my bill, can NCC bill them?

9. My financial aid award is greater than my semester bill, can I use the excess amount of my aid for books?

10. Can I use my excess aid for anything else?

11. What happens to my excess financial aid?

12. I enrolled in the tuition payment plan because my financial aid was not awarded by the tuition due date. What will happen after my financial aid is awarded?

13. My payment plan payments are due on the 1st of each month, what happens if my payment arrives late?

14. Can I pay my payment plan monthly payment at NCC?

15. I dropped one or more of my courses during the refund period, are my charges adjusted?

16. I dropped a course(s) after the refund period, what do I owe to NCC?

17. I dropped my course(s), why do I still owe money?

18. What are the institutional fees for?

19. Why am I paying extra course fees?

20. I have a hold on my account. What do I do?

21. I am on a payment plan for the current semester, but there is a hold on my account. Why?

22. Can I get student insurance through NCC?

23. I have developed a serious medical illness/ injury during the semester and cannot continue attending classes. What do I do?

24. How does NCC process student refund payments?


1. TUITION DUE DATE - When is my tuition due?


An Academic Calendar is available for each semester with important dates, including the tuition due date which is different for each semester. Additional due dates are as follows:

  • If your schedule includes a combination of classes starting at different times throughout the semester, your tuition is due in full by the published semester due date.
  • Tuition for students registered only in mid-session starting courses is due 2 weeks prior to the mid-session start date.
  • If you register for a class on or after the due date, tuition is due 3 business days from the day you registered.

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2. When will I get my bill?

Your printed Schedule of Classes is also your Tuition Bill. The Total Amount Due is located at the bottom of the page along with any Pending Financial Aid Award that you may have at that time.

How you receive your bill depends on your method of registration as follows:

  • In Person - you will receive it at the time you register from the staff member who registered you. This is your bill and you may not receive another one before your tuition payment is due.
  • MyNCC- you are responsible for accessing the online Bursar Tuition Bill
  • Mail/Fax - you are responsible for accessing the online Bursar Tuition Bill and student schedule.  A paper bill and schedule will be mailed to you but do not rely on receiving a paper copy in time to meet tuition payment due dates and class start dates.
  • Go to Understanding Your Tuition Bill for additional information about your bill

NOTE: Your Tuition Bill is your only bill . While the College mails courtesy reminder statements to students who register well in advance of the semester tuition due date, receipt of a courtesy statement for students who register less than a month from the semester due date cannot be guaranteed.

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3. How do I pay my bill?

There are a variety of convenient payment methods. For complete information visit Methods of Payment or click on "Methods of Payment" on your MyNCC Tuition Schedule/Bill.

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4. What do I do if I cannot pay my tuition in full by the tuition due date?

NCC makes a payment plan available that spreads your total balance due over the semester. Click on the link for more information regarding the NCC tuition payment plan.

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5. I am expecting financial aid. Do I need to make any payment?

In order to have a financial aid award decision prior to the tuition due date, students must submit all required financial aid applications, forms and additional documentation requested by the following priority deadlines:

Fall - March 31 (Award will be for the Fall/Spring Academic Year)

Spring - October 1 (Award will be for the Spring Semester only)

  • Aid that is "pending" on your bill may be deducted from the balance due. If pending aid is enough to cover your balance in full, no additional payment is due.
  • Any balance not covered by pending aid must be paid in full or put on a payment plan by the tuition due date.

Students who apply for financial aid after the priority deadline may NOT have an award decision in time for the semester tuition due date and are responsible for making payment in full or enrolling in the Tuition Payment Plan by the tuition due date. See the Financial Aid website for additional information.

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6. My plans have changed and I am no longer going to attend. What do I need to do?

If your plans have changed and you are already registered for classes, you MUST formally drop your classes online through MyNCC -OR- in writing with the Records Office. Failure to formally notify the College of your withdrawal may cause you to be responsible for your tuition and fee charges and cause you to receive an "F" grade for unsatisfactory attendance .

  • Drop and withdrawals are processed on the day they are received. In order to not be responsible for payment of your tuition and fees, your drop must be received prior to the start of the semester. It is the student's responsibility to confirm receipt and processing of all drop and withdrawal requests. Requests will not be processed retroactively.
  • Check the Academic Calendar for "refund" dates. Refunds are based on Tuition and Fees charged, not amounts paid. Payment on account will be applied toward adjusted tuition and fees and the student will be billed for any remaining balance due, or receive a cash refund of any overpayment according to their selected refund preference.
  • Students who fail to drop during the refund period have reserved their seats in their selected classes and will be responsible for 100% of all tuition and fees charged.
  • Students who drop, withdraw or fail to satisfactorily attend prior to successful completion of 60% of the semester may not earn their financial aid in full, and are responsible for any balance due to the college after financial aid is adjusted. See the Financial Aid website for additional information.
  • Students who are forced to withdraw due to a serious medical illness or accident, or due to involuntary military deployment should contact the Records Office for the appropriate Tuition Credit Application.

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7. I applied for financial aid--why did I receive a bill?

You may have received a bill for several reasons:

  • If your NCC financial aid application was received after the March 31 deadline, the aid may not be processed by the tuition due date. If you do not receive an NCC award letter by the tuition due date, then we recommend you enroll in the tuition payment plan. The plan will be adjusted after the award is received and any credit balance will be refunded to you.
  • Your financial aid may not cover the bill in full. Any unmet balance must be paid in full or put on a tuition payment plan prior to the tuition due date.

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8. My company is paying my bill, can NCC bill them?

If your company will pay upon invoice, NCC will accept a purchase order (PO) from them, no later than 2 weeks prior to your class start date.

The PO must contain your name, items covered (tuition, fees, books) and amount authorized.

If your company requires you to complete the course or submit a grade before paying the bill, NCC will not accept the PO--you will need to pay the bill and submit it to your company for reimbursement directly to you.

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9. My financial aid award is greater than my semester bill, can I use the excess amount of my aid for books?

Please visit Financial Aid Payments for additional information.

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10. Can I use my excess aid for anything else?

YES - you can use your excess aid award to pay for child care services or you can apply it to a future semester balance. Aid must be awarded -- click here for more information or stop by the bursar's office or the Monroe office to discuss your options. You will need to sign an authorization form to give NCC permission to use your funds as requested.

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11. What happens to my excess financial aid?

Any credit balance on your account after books are purchased will be refunded approximately 4 - 5 weeks after the semester start date. Click on the link for more information regarding financial aid refunds .

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12. I enrolled in the tuition payment plan because my financial aid was not awarded by the tuition due date. What will happen after my financial aid is awarded?

If your aid award is enough to pay the balance due in full, NCC will close your tuition payment plan account and you will not owe any additional payments. Any credit balance (overpayments and/or excess financial aid) will be refunded to you. If your award decreases the total balance due, your payment plan budget will be recalculated and you will receive new payment coupons in the mail.

DO NOT STOP making your tuition payment plan payments until you are notified that your plan has either been closed or you receive new coupons in the mail. Your payments are due until we adjust your plan. Failing to make the required payments will result in your being assessed a late charge.

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13. My payment plan payments are due on the 1st of each month, what happens if my payment arrives late?

NCC will assess a late payment fee of $25 per late payment (each month) if your payment is not received by the 1st of each month.

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14. Can I pay my payment plan monthly payment at NCC?

You may drop your payment in the Main Campus drop box located outside the main entrance to the Student Enrollment Center. Please enclose your payment and your payment coupon in a sealed envelope. Payments dropped in without a coupon will delay posting and may subject you to a late fee. NCC is not responsible for cash dropped in the box. Payments cannot be accepted at the Bursar's Office counters.

If you are on the tuition payment plan, your payments must be sent to the address on your payment coupon. If you send your payment to the incorrect address, your payment posting may be delayed and you may be subject to a late payment fee.

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15. I dropped one or more of my courses during the refund period, are my charges adjusted?

If you drop during one of the published refund periods, tuition and fee charges are adjusted according to the percentage of refund at the time you drop. You are refunded the percentage of tuition and fees charged, not payments received. Some fees are nonrefundable.

If you have a credit balance after your drop is processed and any financial aid is adjusted, a refund will be processed to you in approximately 2 weeks through Higher One.

If you are on the tuition payment plan, your plan budget will be adjusted and new coupons mailed to you if your monthly payment changes. Adjustments are done once per month so you must continue to make your scheduled payment until you receive new coupons. Contact the Bursar's Office for additional information or if you have not received revised coupons.

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16. I dropped a course(s) after the refund period, what do I owe to NCC?

Courses dropped after the refund period will be handled as a Withdrawal and you will not be eligible for any adjustment or refund of tuition and fees. Any balance remaining on your account, after the withdrawal, is due in full.

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17. I dropped my course(s), why do I still owe money?

While NCC makes the decision of whether or not to run each class based on the number of students registered in each class at the beginning of the semester, we understand that your situation may change. Our refund policy allows you to drop your course during the first three weeks and receive partial credit. Your tuition and fee charges are adjusted according to this refund policy.

If you drop your course during the refund period, you will get the stated % refund of tuition and fees charges. Some fees are nonrefundable.

After the refund period, you are responsible for 100% of the balance due, since you reserved a seat in the class that cannot be filled by another student.

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18. What are the institutional fees for?

The institutional fees on your bill include the Comprehensive Fee, Technology Fee and for students who are out-of-county, a Capital fee. For an explanation of these fees, click here and scroll down to Institutional Fees.

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19. Why am I paying extra course fees?

Certain courses or sections require additional materials or computer license fees. NCC charges the cost of these materials or fees only to the students who use them. Courses/sections charging these fees will have the fee listed in the semester class schedule. Some fees are nonrefundable after the session start.

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20. I have a hold on my account. What do I do?

Contact the office who placed the hold on your account to find out what it is for. If you are not sure which office to contact, you are welcome to contact the bursar's office and we will be happy to provide an explanation or direct you to the appropriate office. If the hold is a financial hold, you will need to satisfy the financial obligation before the hold is lifted.

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21. I am on a payment plan for the current semester, but there is a hold on my account. Why?

If you are on a payment plan and have a hold, your final payment was not received on time. Until your payment is received by NCC, the hold will remain in effect.

If you have not made your final payment, you may pay a final payment in full to NCC, but any late payment charges owed will still be due and payable.

You may not register for a future semester or receive grades until you have satisfied all financial obligations for the current semester.

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22. Can I get student insurance through NCC?

Please visit Health Insurance for additional information.

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23. I have developed a serious medical illness/ injury during the semester and cannot continue attending classes. What do I do?

If you are a current student and are unable to continue your classes due to a serious illness or injury, you must contact the record's office and ask for an Application for Medical Tuition Credit . You must withdraw from all of your classes at the time you submit the application. Your application will explain what you need to do to apply for medical credit.

If your request is approved, you will receive a tuition credit that can be used within one year. The amount of the credit will be based on your student account balance at the time of application.

If your application is denied, you will be responsible for payment of any unpaid balance due for the current semester.

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